Acceptance of Terms

By accessing and using the Sipilpedia AI platform, you agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must not use our platform. This platform is specifically designed for civil engineering professionals in Indonesia and complies with applicable data protection standards. By using our token-based AI chatbot service, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our AI chatbot platform services:

• Account Information: Full name, email address, phone number, profile picture, and demographic information (age, gender, address)
• Usage Information: Chat history with AI, conversation sessions, token consumption, system preferences
• Payment Information: Transaction details through our secure payment gateway (we do not store credit card information directly)
• Technical Data: IP address, browser type, device information, system activity logs
• Professional Data: Civil engineering expertise areas, software usage preferences, and technical standards preferences
• Authentication Data: Login credentials and session information (if you use social login)

How We Use Your Information

We use the information we collect for the following purposes:

• Provide access to Sipilpedia AI chatbot and platform features
• Process token purchases and payment transactions
• Send important notifications (payment confirmations, low balance alerts, system updates)
• Improve AI response quality based on user interactions
• Analyze usage patterns to enhance our services
• Provide technical support and customer service
• Prevent abuse and protect platform security
• Manage user accounts and authentication
• Generate invoices and maintain transaction history

Data Sharing and Third-Party Services

We do not sell, trade, or transfer your personal information to third parties for marketing purposes. We only share information with trusted service providers who assist us in operating our platform and serving you, including:

• Payment Processors: Secure payment gateway for processing token transactions
• Email Service Providers: For sending notification emails and communications
• Authentication Services: For secure login and authentication functionality
• Hosting Providers: For secure data storage and platform operation
• Analytics Services: For understanding user behavior and improving platform performance

All third-party service providers are bound by confidentiality agreements and are only permitted to use your data for the specific purposes outlined. We ensure they comply with data protection standards.

Data Security

The security of your personal information is critically important to us. We implement industry-standard security measures to protect your data:

• Encryption: All communications are encrypted using secure protocols (HTTPS)
• Data Protection: Sensitive data is encrypted both when stored and during transmission
• Password Security: Passwords are securely hashed and never stored in plain text
• Attack Prevention: Multiple layers of protection against common web attacks and unauthorized access
• Access Controls: Restricted access to user data and administrative functions
• Security Monitoring: Continuous monitoring for suspicious activities and potential threats
• Regular Backups: Your data is backed up regularly to prevent loss
• Security Audits: Regular security assessments and updates to maintain protection standards

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously monitor and improve our security practices to maintain the highest level of data protection.

Your Rights

As a user of the Sipilpedia AI platform, you have the following rights:

• Access Data: You can access and download your personal data at any time through your profile dashboard
• Correct Data: You can update or correct inaccurate personal information
• Delete Account: You can delete your account at any time (with confirmation), which will remove all your personal data
• Export Data: You can export your chat history and transaction records in TXT/PDF format
• Opt-out Communications: You can unsubscribe from marketing emails through notification settings
• Data Portability: You can request a copy of your data in a machine-readable format
• Activity Log: View your last login, token usage history, and account activity
• Notification Preferences: Control email notifications, low balance alerts, and system announcements

To exercise these rights, please contact our support team or use the account settings features in your dashboard.

Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic functions like authentication and security (cannot be disabled)
• Functional Cookies: Store your preferences such as theme (light/dark mode) and language settings
• Analytics Cookies: Google Analytics to understand how users interact with the platform (can be disabled)
• Session Cookies: Temporary cookies that are deleted when you close your browser
• Performance Cookies: Help us improve platform performance and user experience

You can control cookie usage through your browser settings. However, disabling certain cookies may affect platform functionality and your user experience.

Changes to This Privacy Policy

We reserve the right to modify or replace this Privacy Policy at our sole discretion. Significant changes will be notified via email and platform notifications. It is your responsibility to review this policy periodically for changes. Your continued use of the platform after the posting of changes constitutes acceptance of those changes.

Effective Date: This policy was last updated in November 2024. We will notify users of any material changes at least 7 days before they take effect.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through:

• Email: [email protected]
• Website: www.sipilpedia.com
• Support Portal: Open support ticket
• Social Media:
• • Instagram: @sipilpedia.id
• • Facebook: Cerita Engineer
• • YouTube: @sipilpedia

We are committed to responding to your privacy inquiries within 48 business hours.